Your questions, answered
Everything you need to know about travelling with OneChicStay - from our booking and planning services to the exclusive benefits, upgrades and personalised support available to our clients.
-
Planning a trip should be exciting, not overwhelming.
At OneChicStay, we combine personalised travel planning with access to a global network of luxury travel partners to create exceptional travel experiences tailored to you.
We save you time researching and comparing options, provide trusted recommendations based on your preferences and often secure valuable benefits such as complimentary breakfast, hotel credits, room upgrades, early check-in and late check-out.
From a luxury weekend escape to a once-in-a-lifetime adventure, every recommendation is tailored to your needs, with personal support before, during and after your trip.
Many clients initially come to us for convenience but return for the value, exclusive benefits and peace of mind that come with having a trusted travel partner in their corner.
-
For most hotel, resort, villa and cruise bookings, there is no additional cost to you.
OneChicStay is compensated by our travel partners, allowing us to provide expert advice, personalised recommendations, booking management and access to exclusive benefits without charging a fee for most bookings.
For more complex itineraries involving multiple destinations, extensive research or detailed planning, a planning fee may apply. Any fee is always discussed and agreed in advance.
-
Absolutely.
We're always happy to review an existing quote or booking and see whether we can offer better value.
Sometimes we can match or improve the rate you've found. Just as importantly, we may also be able to secure additional benefits such as complimentary breakfast, room upgrades, hotel credits, welcome amenities, early check-in or late check-out.
The goal isn't simply to find the lowest price. It's to ensure you're getting the best overall value and experience.
-
We can assist with everything from a simple luxury hotel booking to a fully tailored itinerary.
Services include:
Luxury hotels and resorts
Honeymoons
Multi-destination itineraries
Family and multi-generational travel
Solo travel
Group travel
Wedding guest travel
River and ocean cruises
Villas and private residences
Safaris
Chauffeur-driven and self-drive transport
Private aviation
Premium Economy, Business and First Class flights (where applicable)
Corporate travel
Yacht charters
Whether you're planning a two night city break or a multi-week journey across several destinations, we're here to help.
-
No.
We're happy to assist with everything from a weekend luxury hotel stay to a complex multi-stop itinerary.
Our focus is on creating exceptional travel experiences, regardless of trip size.
For particularly complex requests requiring significant planning and coordination, a planning fee may apply.
-
Most bookings do not require a planning fee.
However, for more complex itineraries involving multiple destinations, transportation coordination, extensive research or detailed trip planning, a planning fee may apply.
This fee reflects the time and expertise involved in designing a seamless itinerary tailored specifically to you.
Examples might include a multi-city journey through Japan, a European itinerary spanning several countries, or a group trip involving multiple travellers, hotels, transfers and experiences.
Any planning fee is discussed upfront before any work begins, with complete transparency.
-
Of course, you can book travel yourself! The difference is what we can add to the experience.
Through our partnership with Fora and a network of over 18,000 travel partners worldwide, we often have access to exclusive benefits that aren't typically available when booking independently. Depending on the property, these may include complimentary breakfast, room upgrades, hotel credits, welcome amenities, early check-in and late check-out.
Beyond the perks, we help you navigate the thousands of options available and recommend the hotels, destinations and experiences that are genuinely right for you. We can also monitor rates where appropriate, provide personalised advice and act as your advocate before and during your trip.
Ultimately, it's about combining expert guidance, exclusive benefits and personal service to create a better travel experience from start to finish.
-
Yes.
One of the biggest advantages of working with a Travel Advisor is having someone in your corner when plans don't go exactly as expected.
Whether it's a hotel issue, a schedule change or assistance with a reservation, we'll work with our partners to help resolve the situation and support you throughout your trip.
-
In many cases, yes.
Many of our preferred hotel partners allow guests to earn loyalty points and enjoy elite status benefits while also receiving the additional perks available through our network.
We'll always let you know where loyalty benefits apply and ensure you receive the maximum value from your booking.
-
We understand that plans can change and that you may wish to explore different options.
All we ask is that you keep us informed.
We invest significant time researching and preparing recommendations for our clients, and many of the exclusive benefits and VIP perks we secure are only available when the booking is made through us.
Open communication helps us provide the best possible service and allows us to focus our time where we can add the greatest value.